Our standard handling time during non-sale periods is 2 business days. During peak periods or sales, handling times may be extended. Please check the banner on our website for the most up-to-date information on current processing times.

No , I’m sorry we don’t have facilities available for collection .

Replacement Parts & Warranty

Need a replacement handle, lid, base or other part? Replacement parts can be purchased through our website - search for ‘Parts’.

If you believe the issue is due to a product fault covered by our 6-month warranty, please place a parts order first. Once we have assessed your claim and confirmed it is covered by the warranty, we will refund the cost of the parts order.

Warranty claims are assessed case-by-case and do not automatically apply to damage caused by misuse, accidents, normal wear and tear or general damage.

Our warranty is in addition to your rights under the Australian Consumer Law.

Against all our products, we list a recommended age range that the product is suitable for. In some cases, the product may span either a single age or multiple age groups.

Gift cards are available for purchase in incremental amounts from $50.00. Gift cards are redeemed on the site for store credit and never expire. To redeem a gift card, click on the link in the notification email if you have received a digital Gift Card or enter the code from the gift card at checkout.

All return and exchange information is available on the Refund Policy page.

For all first-time subscribers, we offer 10% off across all our products. You may register with your email or SMS number or both. Refer to the link here.

There are a number of reasons why this may occur. A 10% off code is valid for 24 hours only and therefore the timeframe to apply this may have lapsed. During sale events, we exclude the use of combined discount codes across items and cart totals.